Questions & Answers

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    CONTACT INFORMATION

    Office Number 2, 1st
    floor, 5c St 1, Moon
    Market, Faisal Town,
    Lahore.

    +92 323 9940937

    contact@blisbay.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Shopping Information

    What products does Blisbay offer?

    Blisbay specializes in a diverse range of electronic accessories designed to enhance your digital experience. Our products include high-quality adaptors, data cables, premium headphones, power banks, protective screen guards, and various other gadgets essential for your electronic devices.

    We continuously update our inventory to include the latest and most sought-after accessories in the market.

    How can I find a specific product?

    To locate a specific product on our website, you can utilize the search bar located at the top of our homepage. Simply enter keywords related to the item you’re looking for.

    Alternatively, you can browse through our categorized sections, which are organized by product type or brand. Each category provides detailed filters to help narrow down your search and find exactly what you need.

    Do you offer international shipping?

    Currently, we only offer shipping within the country. We are dedicated to expanding our services and plan to introduce international shipping options in the near future.

    For updates on international shipping availability, please keep an eye on our website or subscribe to our newsletter for the latest news and announcements.

    How can I view product details?

    To view detailed information about a product, click on the product image or title from our product listings. This will take you to the product page, where you can find comprehensive details including descriptions, technical specifications, features, pricing, and customer reviews.

    The product page also includes high-resolution images and sometimes videos to give you a better understanding of the item.

    Can I modify my shopping cart?

    Yes, you can easily modify your shopping cart before proceeding to checkout. You can add new items, adjust quantities, or remove products as needed.

    Simply navigate to your cart by clicking the cart icon on the top right of the page, make your changes, and the cart will update automatically. This flexibility ensures that you can adjust your order to suit your needs before finalizing the purchase.

    Are there any discounts or promotions available?

    Currently, BlisBay is not offering any discounts or promotions. However, we frequently update our offers and promotions, so please check our website's homepage regularly for any new deals.

    You can also subscribe to our newsletter to stay informed about future promotions, sales, and special offers.

    Payment Information

    How is the recipient reimbursed?

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    Can I be reimbursed through the original payment method?

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    Can the country receiving the shipment be different than the country of purchase?

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    How can I return an item?

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    Will I receive the same product that I see in the picture?

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    Will you restock items indicated as “out of stock?”

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    Orders and Returns

    How can I track my order?

    After your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment.

    Simply enter the tracking number on our website’s order tracking page or the courier’s website to view real-time updates on your package’s location and estimated delivery time.

    What is your return policy?

    Blisbay offers a 30-day return policy for unused and unopened items. If you wish to return a product, please ensure it is in its original condition with the packaging intact.

    To initiate a return, contact our customer support team to receive a return authorization. We will guide you through the return process and provide instructions for sending the item back to us.

    How do I return a product?

    To return a product, first contact our customer support team to request a return authorization. Once approved, securely package the item and include a copy of your original receipt.

    Follow the return instructions provided by our team, and ship the item to the designated return address. We will process your return upon receipt and inspect the item to ensure it meets our return policy criteria.

    Can I exchange an item?

    Currently, Blisbay does not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order for the desired item.

    This process ensures that each item is handled according to our return policy and that new orders are accurately fulfilled.

    What should I do if my order arrives damaged or incorrect?

    If your order arrives damaged or contains incorrect items, contact our customer support team immediately. Provide your order number, a description of the issue, and photos of the damaged or incorrect items.

    We will work to resolve the issue promptly, whether that means arranging a replacement, issuing a refund, or addressing any other concerns you may have.

    When will I receive my refund?

    Refunds are processed once we receive and inspect the returned item. After the return is approved, you will receive a confirmation email, and the refund will be issued to your original payment method or as store credit, depending on your preference. The processing time for refunds may vary

    But aim to complete it as quickly as possible to ensure you receive your money back in a timely manner.